Got a question?
We've got answers.

Orders placed before 2pm AEST, Monday to Friday, ship the same business day. Orders after 2pm ship the next business day, and orders after 2pm on Friday ship Monday.

During new releases, restocks and sales, please allow an extra 3 to 5 business days for dispatch.

Standard: 2 to 5 business days (WA 7 to 10).
Express: 1 to 3 business days (WA 3 to 5).

Public holidays aren't counted as delivery days.

Yes. Australian orders of $150 or more ship free with standard delivery.

Yes, we ship worldwide with standard delivery. Typical delivery times:

• USA: 6 to 8 business days
• UK and Europe: 7 to 14 business days
• Rest of world: 10 to 14 business days

Your country may charge import duties or taxes when the order arrives. We keep these as low as we can, but we can't control them.

We email you a tracking link as soon as your order ships. Can't find it? Check your junk folder, or sign in to your account to see your order status.

Email Admin@pre4m.com.au as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to change or cancel it.

There are two parts:

• Faulty, damaged or wrong items are always covered under the Australian Consumer Law, including sale items. Depending on the problem, you can get a repair, replacement or refund.
• Change of mind: you can return unused items in their original packaging within 30 days of receiving them.

Read the full Returns & Refunds Policy.

Sorry about that. Email Admin@pre4m.com.au with your order number and a photo if you can, and we'll make it right with a repair, replacement or refund. We cover reasonable return postage for faulty items.

The sooner you let us know the better, but there's no fixed deadline for faulty items, and they don't need to be unused or in the original packaging.

Email Admin@pre4m.com.au with your order number and what you'd like to return. Once it's approved, we'll send you instructions.

Please get in touch before sending anything back, as change-of-mind returns sent without an approved request may not be accepted.

Not for change of mind. Sale items, gift cards, custom orders and opened tape or sprays can't be returned just because you've changed your mind.

If any of these is faulty, you're covered just like a full-price item.

We'll email you once we've received and checked your return. Approved refunds go back to your original payment method. Your bank may take a few extra days to show it.

The fastest way is to return the item you have and place a new order for the one you want once your return is approved.

Rigid strapping tape doesn't stretch. It's used to support and limit movement in joints like ankles and wrists.

EAB (elastic adhesive bandage), like LiteWrap and HeavyWrap, stretches. It's used for compression, anchors and wrapping over rigid tape.

Kinesiology tape is light and stretchy, giving support while keeping full range of movement.

Not sure which you need? Ask your physio or trainer, or check our taping guides.

Pro Series is our premium-glue rigid tape, built for high-sweat, high-stress use. Its custom sweat-absorbing glue grips instantly and keeps building its hold over time. It comes in 38mm and 50mm.

Every PRE4M rigid roll is 18m, compared with the 13.7m or 15m rolls most brands sell. LiteWrap EAB rolls are 10m, against the usual 4.5m or 6.9m. Our boxes hold more rolls too, so you get more tape for every box you buy.

Rigid tape comes as a single roll, a tube of 7 or a full box. 38mm is the go-to for ankles and wrists, 50mm suits larger areas like knees and shoulders, and 25mm is handy for fingers and thumbs.

Rigid tape: white and tan.
LiteWrap EAB: white, tan and black.
HeavyWrap EAB: white.

Spray it on clean, dry skin before taping. It helps tape stick and stay put, even when you're sweating.

Any adhesive tape can irritate sensitive skin. Try a small patch first, don't tape over broken skin, and remove it if you notice irritation. If you have skin concerns, check with a health professional first.

Our free rewards program. You earn points on every order, move up from Rookie to Semi-Pro to Pro, and spend your points on money off or free gear. See how it works. Full details are in the program terms.

Create a PRE4M account and you're in. Points start adding up from your first order.

There are three tiers: Rookie, Semi-Pro and Pro. The higher your tier, the faster you earn. Once you reach a tier you keep it for 12 months. Spend the threshold again within that year to keep it, and if you don't, you only drop one tier.

Not while you're active. Your points stay as long as you earn or spend points at least once every 12 months.

Money off your next order, or free products like tubes of rigid tape or EAB.

Yes. Refer the club or clinic you play for or work with. When they join The Locker Room and place a first trade order of $1,000 or more, they get a free P1 bundle (3 carriers and 18 bottles) and you get 5,000 points, worth $250.

PRE4M's trade program for physio and allied health clinics, sports clubs, schools and sporting goods stores. Members get wholesale pricing on the full range, savings on bigger orders and 30-day payment terms. Learn more or read the trade terms.

Fill in the short application on The Locker Room page. Most accounts are approved within about one business day.

No. There's no fee and no lock-in for approved trade accounts.

Approved members don't pay upfront. We send your order with an invoice, and payment is due within 30 days of the invoice date.

Yes, on top of wholesale pricing: 3% off orders of $750+ and 5% off orders of $1,500+, applied automatically.

Accounts spending $50k+ a year, like professional clubs, can get custom volume pricing and payment terms of up to 60 days. Email Admin@pre4m.com.au to set it up.

Yes. Stocking retailers can get a branded PRE4M roll tower stand for the counter.